Contact BASSCARE

Contact BASSCARE by filling out the form or you can reach us anytime via:

Share Your Feedback

PDF FORM (ENGLISH)

We welcome reflections from residents, families, volunteers and friends in our wider community. Speak with a staff member directly, or if you prefer, use our online feedback form — available in both English and Chinese.

Completed forms may also be placed in feedback boxes across BASSCARE offices or sent by post or email to:

General Manager

Compliance, Risk and Continuous Improvement

BASSCARE
feedback@basscare.org.au

P.O. Box 304
Canterbury, Victoria, 3126

Your feedback does more than help us improve; it inspires us to imagine new possibilities, weaving a legacy of care that feels magical, lasting and alive with connection.

Sarah Westman

BASSCARE Services – Quick Reference

When you are unsure where to begin, our BASSCARE Services – Quick Reference guide offers a simple pathway.

Community Services

Residential Aged Care

Faversham House

03 8809 4000

admissions@basscare.org.au

Samarinda Lodge

1300 591 464

reside@basscare.org.au

Assisted Living

Morgan Glen Iris

1300 667 444

sales@basscare.org.au

Hester Canterbury

1300 667 444

sales@basscare.org.au

Home Services

Home Care

03 8809 0050

homecare@basscare.org.au

More Services

Volunteers

03 8809 4000

reception@basscare.org.au

The Ashy Op Shop

03 9058 6052

info@basscare.org.au

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Group Activities Newsletter

BASSCARE acknowledges the traditional owners as the original custodians of this land, and respects their customs and traditions and their special relationship with the land.